Skip to main content
Onboarding

How to get set up on ShopMy

5 articles
Getting Started on ShopMy

Guidance on how to set your brand up for success on ShopMy.

8 articles
Account Management

Everything you need to know about navigating account settings and making necessary account updates.

1 article
Discover

FAQs on how to use ShopMy’s Discover tool to connect with creators.

15 articles
Lookbooks & Gifting

Answers to common questions about Lookbooks and gifting creators.

22 articles
Chat

Answers to questions about the Chat function and communicating with creators.

8 articles
Commission Rates

Guidance on setting, customizing, and optimizing commission rates to drive creator engagement and performance.

10 articles
Opportunities

Everything you need to know about using Opportunities to run incentive-based campaigns and activate creators at scale.

21 articles
Analytics

Tracking performance, understanding sales data, and using analytics tools to optimize your ShopMy strategy.

10 articles
Mentions

Answers to questions about how ShopMy tracks social mentions, what appears in the Mentions feed, and how to troubleshoot missing content.

8 articles
Discount Codes

Guidance on setting up, managing, and sharing custom discount codes.

15 articles
Billing & Subscriptions

Details on subscription fees, invoices, payment methods, and how ShopMy handles commission payouts.

9 articles
Shopify Integration

Answers to common questions about connecting your Shopify store to ShopMy, syncing products, and troubleshooting integration issues.

6 articles
Click & Order Tracking

How ShopMy tracks clicks and orders, attributes sales to creators, and ensures accurate reporting.

8 articles
ShopMy Network

Key benefits and functionality available to brands that join ShopMy’s affiliate network directly.

6 articles
Templates

A curated set of message examples to guide your creator communication on ShopMy. Customize as needed to match your tone and goals.

6 articles
Circles

For questions about Circles, ShopMy’s shopper-facing feature that lets users create shared, shoppable feeds curated by their favorite creators.

1 article
Noir

For questions about Noir, ShopMy's premium concierge experience.

6 articles