Can I upgrade my package?
Once you reach 25 earning promoters, you become eligible to explore an upgrade to a larger package. However, eligibility is just the first step. Upgrades are subject to a review process and require meeting minimum site visit thresholds to qualify. Brands that do not meet these requirements may not be approved for an upgrade at that time.
It's also worth noting that larger packages come at an additional cost beyond the Launch Package subscription fee.
Not quite there yet, or looking to expand specific capabilities in the meantime? We've recently launched add-on features, Promoter Gifting and Promoter Chat, that allow Launch Package brands to send product and message existing promoters directly through ShopMy, without needing to upgrade your full package. Both are available at an additional cost.
If you've hit 25 earning promoters and would like to learn more about upgrading, or if you'd like to explore our new add-on features, reach out to us at launchpackage@shopmy.us and we'll walk you through your options.
How can I onboard a creator to the platform?
Once your account is set up, you'll have access to a unique sign up page and invitation code that you can share with your community. When creators sign up using this code, they'll automatically gain access to your commission rate and skip the waitlist.
To access your sign up page and code, click the three lines at the top right corner of your dashboard and select Invite Talent.
Where do I find my Invite Talent link?
Your Invite Talent link can be found in your ShopMy account under the Invite Talent tab. This is your unique link that you can share with any creator to invite them to join your brand's program on ShopMy.
Once a creator clicks the link and signs up, they'll appear in your Talent Tab and will be able to start linking your products and earning commission on sales they drive.
How can I see if a creator I want to extend a rate to is on the platform?
With the Launch Package, you'll have access to view and engage with creators who are already promoting your brand, but you won't be able to discover new creators who haven't yet linked to your products. Once you reach 25 earning promoters, you can reach out to launchpackage@shopmy.us to explore upgrade options.
To check if a creator is already a promoter, use the search bar at the top of your Talent tab.
Will I be able to chat with creators or receive inbound chats?
No, you'll need to upgrade to Core (or higher) to do this. Creators will only be able to reach out if they had previous communication with you on ShopMy. You need at least 25 earning promoters to be able to upgrade.
Will I be able to access creator analytics?
No, you'll need to upgrade to Core (or higher) to do this. You need at least 25 earning promoters to be able to upgrade. However, on ShopMy's network you can see which creators are driving volume within the Order Log.
To find the Order Log, locate the menu in the top right hand corner of the screen when logged into your brand account, and navigate down to where it says 'Orders Log'. (Source article includes a screenshot.)
I'm a creator onboarding my brand, can I track my own purchases?
Yes, once you're on the ShopMy network, you can track the orders from your ShopMy links within the Order Log. If you prefer to track order activity without earning on purchases, you can set your individual commission rate to 0%.
Can I make product catalog adjustments?
You can manage which products appear in the creator catalog using Shopify product tags.
Excluding or including specific products
To customize which products are visible in your creator catalog:
Tag the relevant products in Shopify with your preferred tag (Example: ShopMy)
Reach out to launchpackage@shopmy.us, letting the team know which products you'd like to include/exclude, as well as the tag.
Please allow up to 24 hours for changes to take effect.
Catalog imagery
If you notice outdated images associated with your products in the creator catalog, please reach out to us to brandsupport@shopmy.us and we'll check with our team to see if we're able to accommodate an update. We appreciate your patience as we review these requests on a case-by-case basis.
Product names
Product names on ShopMy display exactly as they are titled in Shopify. If you're seeing an incorrect or outdated product name, we recommend first confirming that the name has been updated in Shopify — once updated there, it will sync to ShopMy. If the name in Shopify is correct but the issue persists on ShopMy, please reach out to brandsupport@shopmy.us.
How does Promoter Gifting work?
Promoter Gifting is an add-on feature available to Launch Package brands that allows you to send product to creators who are already promoting your brand through ShopMy.
Gifting is done through automated Lookbooks — you create a gifting request with details about the products you'd like to send, and ShopMy surfaces it to your active promoters. You can track which creators have accepted, and monitor engagement per send.
Important Note: Promoter Gifting is only available to creators who are already actively promoting your brand. It does not allow you to gift new or prospective creators who have not yet linked your products. Full gifting to any creator on the platform (including outreach to new creators) is a feature of the Brand Partnership tier.
Can I gift new creators who aren't yet promoting my brand?
Not through Promoter Gifting. The Promoter Gifting add-on is limited to creators who are already active promoters of your brand on ShopMy.
How does Promoter Chat work?
Promoter Chat is an add-on feature available to Launch Package brands that allows you to message your existing promoters directly through ShopMy.
Once enabled, you can send messages to any creator who is already actively promoting your brand. You can use it to coordinate campaigns, share new arrivals or sale information, send personalized discount codes, and build stronger ongoing relationships with your top promoters.
Important Note: Promoter Chat only allows you to message creators who are already promoting your brand — it does not give you the ability to cold-message creators who have not yet linked your products.
Who can I message with Promoter Chat?
You can message any creator who is currently an active promoter of your brand — meaning they have linked your products and are driving traffic or sales through ShopMy.
You cannot use Promoter Chat to reach out to creators who have not yet promoted your brand.
How do I reach out for customer support?
Please reach out to brandsupport@shopmy.us for questions and support.
Who is our point of contact?
On the Launch Package you do not have access to an account manager, however, you can reach out to launchpackage@shopmy.us for any questions.
Where is the menu and what can I access from there? UNPUBLISHED
When logged into your brand account, you can locate the menu in the top right hand corner of the screen. Within the menu, here are the key features we recommend utilizing:
Invite Talent
Where you can find a direct invitation link to onboard any creators that are not currently on ShopMy. Creators will be able to tap into the brand affiliate program via ShopMy immediately after joining the platform via your onboarding page. You will be notified via email if someone signs up through your page.
Orders Log
To see any sales a creator is driving, you can reference your Orders Log. Any successful orders tied to an affiliate link will be displayed here. This is a great tool to leverage any creator analytics.
Invoices & Subscriptions
Can view your Subscription and Affiliate Invoices here. The Subscription invoice highlights the monthly payment for the Launch Package. The Affiliate Invoices are to pay out creators for a successful purchase through your brand's affiliate link.