There are a few reasons a creator might not appear in Discover:
- They haven’t created a ShopMy account yet — Only creators who have onboarded to ShopMy will appear in Discover search results. You can invite creators directly to join by following the steps outlined HERE.
- They may have been dismissed by your team — If someone clicked the ‘X’ on a creator’s profile photo, that creator will be hidden from Discover but can still be found in Chat. If you think a creator was dismissed by mistake, reach out to your Client Strategy Manager to restore access.