I'm using ShopMy via another network (Rakuten, CJ, Impact, Pepperjam, Partnerize, AWIN, or another). What do I need to do to get started?
If you haven't already, extend us a rate of at least 15-20% through your intended network as soon as possible. From there, our Onboarding Team will walk you through the next steps for integrating via a partner network for affiliate tracking.
Can I add Google Tag or pixel tracking alongside the ShopMy script?
Yes. The same click-tracking script provided during onboarding, added with your store's domain, runs independently of a Google Tag or pixel setup. The two won't conflict.
Follow the setup instructions included with your onboarding materials to add it. If you can't find them, your onboarding specialist can resend the exact script for your domain.
I added the tracking script, but my store still shows as "not tracked". What's wrong?
The most common cause is script placement. It needs to sit on its own, outside and below your page's final </script> tag, not nested inside another script block. It's also worth checking that a cookie banner or consent tool on your site isn't blocking it from firing.
Once you've adjusted the placement, test again from your onboarding portal. Still stuck? Send your onboarding specialist a screenshot of where the script sits on the page and we'll take a look.
Do I need to put a credit card on file to start onboarding?
It depends on your payment method. If your contract is set up for ACH, you don't need a card on file. ACH accounts aren't charged to a card, even if a payment goes overdue. If your contract uses credit card billing, you'll add your card during setup.
Not sure which applies to you? Check with your onboarding specialist before you get started.
Why am I seeing an "email already in use" error at signup?
This usually means the email is already tied to an account, often an existing shopper profile. Try going to shopmy.us/logout and logging back in, since you may have already registered.
Still stuck? Your onboarding specialist can check whether the email is tied to another account and help sort it out.
When will I get my first invoice?
Your first invoice is sent the day you receive your login credentials for your ShopMy account. Receiving it means your account is now active on ShopMy, and you're visible to creators as a partner.
If you're integrating with ShopMy directly, you'll also receive an invoice for commission payouts on the first business day of every month, covering all locked commissions. You have a 30-day post-purchase window to review and revert commissions before they lock and get added to your next invoice. If you're integrating through another network (Rakuten, CJ, AWIN, Impact, or another), commissions are paid out through that network's terms, not through ShopMy.
When will my brand be visible to creators on ShopMy?
Your brand becomes visible to creators as soon as you go live, right after onboarding is complete.
Will ShopMy need to place any test orders on my site?
Once you've completed the required integration steps, our Onboarding Team will place one to two test orders (depending on your site setup) to confirm affiliate tracking is working correctly. We'll ask you to cancel the test order once it's confirmed.