If a creator has posted content but it isn’t appearing in your Opportunity results, it’s usually due to one of the following reasons:
- The content does not meet the Opportunity requirements.
Content must align with the requirements outlined in the Opportunity, such as the required post type, mention, tag, or link.
- The content was posted outside the Opportunity window.
Only content posted within the eligible tracking window can be attributed to the Opportunity.
- The content was not captured by Opportunity tracking.
A post that appears related to the campaign may not automatically pull into results unless it meets the Opportunity’s tracking requirements.
- The creator’s account or content type is not trackable.
If the relevant social account is not connected, or the content is posted on a surface that is not supported for that Opportunity, it may not appear in results.
- The creator did not accept the Opportunity.
Only accepted Opportunities can generate tracked results. If the creator did not accept the offer, results will not display for them.
If content is still missing after checking the above, please reach out to your Client Strategy Manager so we can look into the specific post.