If you fail to mark a package correctly and a creator ends up having to pay duties to receive gifting, the best practice is to reimburse the creator for any fees paid. To do this, follow the below steps:
- Confirm the amount that the creator paid in duties and needs to be reimbursed.
- Click on the three lines at the top right of your dashboard and navigate to Invoices & Subscriptions.
- Click Manage Budget > Add To Balance and enter the amount of budget you'd like to upload and click Next to generate an invoice.
- Once the invoice has been paid, navigate to the talent card of the creator you'd like to reimburse.
- Click Send Bonus underneath the creator's profile picture.
- Enter the amount you'd like to reimburse the creator and click Send Bonus.