Brand Guide
How can we help?
Affiliate Package
Support & Functionality
How do I reach out for customer support?
Can I upgrade my package?
Will I be able to access creator analytics?
How can I onboard a creator to the platform?
How can I see if a creator I want to extend a rate to is on the platform?
Will I be able to chat with creators or receive inbound chats?
I’m a creator onboarding my brand, can I track my own purchases?
Who is our point of contact?
Payments & Fees
How does your billing process work for commissions on the ShopMy network?
How do I add a card on file?
When will I get my first subscription invoice?
What fees are included?
Can you explain the 3.9% GMV fee and what GMV refers to?
If I set someone’s commission to 0% am I still charged the 3.9% transaction fee?
Do I pay commission fees on taxes and shipping?
Returns & Order Updates
How does it work if an order if cancelled or returned? Do I still pay commission on those?
How long do I have to revert a purchase?
What is the attribution window for purchases?
Commission Rates & Discount Codes
What do you recommend setting our commission rate to?
How do I change my commission rate?
How do I extend a custom commission rate to an individual creator?
How do I extend a custom commissionable discount code to a creator?
Can I set discount code restrictions in ShopMy?