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Click & Order Tracking

Click & Order Tracking

Click & Order Tracking FAQs

What is an attribution window, and how does it work on ShopMy?

What is the default attribution window for links?

What is the attribution window via an external affiliate network?

What does it mean once an order is “locked”?

What happens if a customer returns a product — does the creator still receive commission?

How can I prevent creators receiving duplicate commission?

How long do I have to revert a purchase on an external network?

I’m seeing a discrepancy in orders with ShopMy and another platform. Why is this the case?


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