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Affiliate Only Package FAQ

Getting Started

Additional Resources

▪️Opportunities ▪️The Lookalikes Tool ▪️Brand Mentions & Similar Brand Mentions ▪️Automated Gifting: Lookbooks ▪️Messaging Templates ▪️Collaboration Proposals ▪️Program Reports ▪️Program Report Calculations ◾Shopify Integration Permissions ◾Affiliate Only Package FAQ

Affiliate Only Package FAQ

Please refer to the FAQ below if you are on the Affiliate only package. The below FAQ is not relevant to brands on a higher tier package or if your brand downgraded from a higher tier package.

Support and Functionality

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How do I reach out for customer support?

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Can I upgrade?

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Will I be able to access creator analytics?

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How can I onboard a creator to the platform?

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How can I see if a creator I want to extend a rate to is on the platform?

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Will I be able to chat with creators or receive inbound chats?

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I’m a creator onboarding my brand, can I track my own purchases?

Payment and Fees

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How does your billing process work for commissions on the ShopMy network?

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How do I add a card on file?

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When will I get my first subscription invoice?

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When will I get my first commission invoice?

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What fees are included?

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What does GMV refer to? Can you explain the 3.9% GMV?

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Why do you charge a fee of 3.9%?

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If I set someone’s commission to 0%, am I still charged the 3.9% transaction fee?

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Do I pay commission or fees on taxes and shipping?

Returns and Order Updates

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How does it work if an order is cancelled or returned? Do I still pay commission on those?

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How long do I have to revert a purchase?

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What is the attribution window for purchases?

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Who is our point of contact?

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What do you recommend for a commission rate?

Commission Rates and Discount Codes

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How do I change the base rate being offered?

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How do I extend a custom commission rate to an individual talent? How do I find the talent?

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How do I extend a custom commissionable discount code to individual talent? How do I find the talent?

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Can I make discount code restrictions in ShopMy?